Frequently Asked Questions – Raw Mineral Jewelry
Welcome to the Raw Mineral Jewelry FAQ page. Whether you are a long-time collector of natural gemstone adornments or are discovering our world for the first time, we understand that you may have questions about our materials, craftsmanship, and policies. This page is designed to answer the most common inquiries we receive. If you cannot find what you are looking for here, we invite you to explore rawmineraljewelry.com further or reach out through the channels provided on our site.
About Our Jewelry
What makes Raw Mineral Jewelry different from other gemstone retailers?
At Raw Mineral Jewelry, we believe that nature’s artistry needs no enhancement. Our pieces are curated from ethically sourced stones that are minimally processed. We celebrate the raw, unpolished edges, natural pits, and unique crystalline structures that make each gemstone one-of-a-kind. Unlike mass-produced jewelry that uses uniform, heat-treated, or dyed stones, our collection highlights the authentic beauty of the earth. Each item is hand-selected and handcrafted, ensuring that you receive a piece that is as individual as you are.
Are the stones in your jewelry genuine?
Absolutely. Every stone featured on rawmineraljewelry.com is 100% genuine, natural, and untreated unless explicitly stated otherwise. We stand against the use of synthetic imitations or lab-created lookalikes. Our sourcing partners provide certification of authenticity for precious and semi-precious stones, and we perform our own quality checks before any piece is set into our signature designs.
What metals do you use for the settings?
We prioritize durability and skin-friendliness. Our primary metals include sterling silver (92.5% pure), 14-karat gold-filled, and solid bronze. Each metal is chosen to complement the organic nature of our raw stones while providing lasting strength. We do not use nickel or lead in our alloys, making our jewelry suitable for most sensitive skin types.
Sourcing and Ethical Practices
Where do your raw minerals come from?
We source our minerals from small-scale, family-owned mines and reputable cooperatives around the world. Our supply chain prioritizes fair labor practices and environmental stewardship. We work directly with lapidary artists who share our commitment to reducing waste – even the tiny fragments of stone are repurposed into inlay designs or donated to educational geology programs.
How can you guarantee ethical sourcing?
We believe transparency builds trust. Every shipment we receive is accompanied by documentation of origin. We regularly audit our suppliers and prefer those who adhere to the standards set by the Responsible Jewellery Council. Additionally, we visit our partner mines in person to ensure that working conditions are safe and that local communities benefit from the extraction process.
Care and Maintenance
How should I care for my raw mineral jewelry?
Raw stones are more porous and delicate than polished gems. To keep your jewelry beautiful for years, we recommend the following:
- Remove your pieces before swimming, showering, or engaging in heavy physical activity.
- Avoid exposure to harsh chemicals, perfumes, and lotions.
- Clean gently with a soft, dry cloth – never use ultrasonic cleaners or steamers, as the vibration can fracture natural inclusions.
- Store each piece separately in the soft pouch provided to prevent scratches.
Is my jewelry waterproof?
While the metals are water-resistant, the raw stones themselves are not. Prolonged exposure to water can seep into microscopic cracks and cause discoloration or weakening. We always advise taking off your Raw Mineral Jewelry before bathing or washing hands.
Sizing and Customization
Do you offer custom designs?
Yes, we are delighted to collaborate on custom pieces. If you have a specific stone, shape, or design in mind, please visit the custom order section on rawmineraljewelry.com. Our artisans will work with you to sketch, select materials, and craft a bespoke item that reflects your personal story. Custom orders typically require additional lead time, which will be discussed during the consultation.
How do I determine my ring size?
We provide a free printable ring sizer on our website. Alternatively, you can measure the inner circumference of a ring that already fits you well. For international customers, we include a conversion chart from US to EU, UK, and Asian sizes. If you are unsure, we are happy to send a complimentary plastic sizing set upon request.
Orders and Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets. All transactions on rawmineraljewelry.com are encrypted with SSL technology to protect your financial information.
Can I change or cancel my order after placing it?
Because each piece is often made to order or carefully picked from limited stock, we begin processing orders immediately. If you need to modify or cancel, please contact us within a few hours of placing your order. We will do our best to accommodate your request, but once an item has entered the crafting or packaging stage, changes may no longer be possible.
Returns and Exchanges
What is your return policy?
We stand behind the quality of our jewelry. If you are not completely satisfied with your purchase, you may return it within the timeframe specified on our Returns & Exchanges page. The item must be in its original, unworn condition with all tags and packaging intact. Custom-made pieces are generally final sale due to their personalized nature, but we handle each case individually.
What if my jewelry arrives damaged or defective?
Although we inspect every piece before shipment, rare manufacturing issues can occur. If you receive an item with a visible defect, breakage, or incorrect stone, please notify us immediately with photos of the issue. We will prioritize a resolution – whether that means a repair, replacement, or full refund – at no extra cost to you.
Product Availability
Why do some items say “Sold Out” or “Limited Edition”?
Our raw materials are inherently limited by nature. We cannot mass-produce identical stones because each one is unique. Many of our designs are released in small batches. When a collection sells out, it may never return in the exact same form. We encourage you to sign up for restock notifications or follow our social media to be the first to know about new arrivals.
Do you offer gift wrapping?
Yes, all orders are elegantly packaged in eco-friendly boxes with a story card explaining the origin of your stone. For an additional fee, we offer premium gift wrapping with ribbon and a handwritten note – perfect for birthdays, anniversaries, or special surprises.
Sustainability and Packaging
Is your packaging eco-friendly?
Sustainability is at the core of our brand. Our shipping boxes are made from 100% recycled cardboard, and our padding uses biodegradable cornstarch peanuts or recycled paper. We avoid single-use plastics entirely. Even our jewelry pouches are crafted from organic cotton or linen.
Do you have a recycling program?
We do. We encourage customers to return any broken or unwanted Raw Mineral Jewelry pieces to us. We will recycle the metals responsibly and either repurpose the stones or donate them to art schools. In return, we offer a discount on your next purchase as a thank you for helping us close the loop.
Additional Questions
How can I stay updated on new collections?
The best way is to subscribe to our newsletter on rawmineraljewelry.com. You will receive exclusive previews, behind-the-scenes content, and early access to sales. We never spam or share your data.
Do you wholesale or partner with other brands?
We selectively collaborate with boutiques and museums that align with our ethos. If you are interested in carrying Raw Mineral Jewelry, please submit a wholesale inquiry through our website’s contact form. We will review your storefront and get back to you with our wholesale catalog and terms.